30-day change-of-mind returns

If you change your mind or need a different size, contact Jekyl & Hyde within 30 days of delivery to request a return.

For change-of-mind returns, items must be unworn, unwashed and in resaleable condition, with their original tags attached. Please include your order number or other proof of purchase.

Eligible items may be returned for a refund to the original payment method, or exchanged for another size if stock is available. We do not charge a restocking fee.

Return postage

For change-of-mind returns, you are responsible for return postage. Original shipping charges are not refundable for change-of-mind returns.

Please contact us before sending an item back so we can provide the return address and instructions. We recommend using tracked postage and keeping your receipt.

How to request a return

Use our contact form and include your order number, the item you wish to return and whether you would prefer a refund or a size exchange.

Once your return arrives, we will inspect it and contact you about the outcome. Approved refunds will be issued to your original payment method. Your payment provider may take additional time to make the funds available.

Faulty, damaged or incorrect items

If your item is faulty, damaged or different from what you ordered, please contact us so we can help. The change-of-mind conditions above do not limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day change-of-mind window and the requirements for items to be unworn, unwashed and have tags attached do not apply to claims under these consumer guarantees. Original packaging is not required for a consumer-guarantee claim. Where a problem with an item is confirmed, we will reimburse reasonable return postage costs as required by law.